Programme de fidélité
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Frequently Asked Questions
Loyalty Program
What is the Heys Loyalty Program?
The Heys Loyalty Program is our way of saying thank you! Every time you shop with us, you earn points that can be redeemed for rewards, discounts, and exclusive perks.
How do I join the loyalty program?
Joining is easy! Just create a Heys account or log in, and you’re automatically enrolled to start earning rewards!
Is it free to join?
Absolutely! The Heys Loyalty Program is completely free, there’s no cost to start earning points.
How can I earn points?
You earn points every time you make a purchase on our Canadian website.
Earn points by signing up, making purchases, and more! Check out the "Ways to Earn" section for details.
How do I redeem my points?
Log in and head to your Loyalty page to redeem your points for rewards.
Points are converted into dollars. 100 points = $1.00 off your order.
You can choose to redeem them immediately at checkout, or save your points to put toward reward items in the future. Simply select how you want to use your points, and they’ll be applied to your purchase or saved for a reward!
Where can I see my points balance?
Log in to your account! Your points balance will be highlighted at the top of the page.
Do my points ever expire?
Yes, points will expire 12 months after your last purchase. Each new purchase resets this period, so as long as you keep shopping, your points stay safe.
Do my rewards expire?
Yes! Once you redeem a reward, it must be used within 30 days. After that, the reward will expire, so be sure to enjoy it before the time runs out.
What happens if I return an item I earned points on?
If you return a purchase, the points you earned for that purchase will be deducted from your account.
When do I get my birthday points?
Birthday must be entered at least 30 days in advance to receive points
I forgot to use my points at Checkout, can I apply them retroactively?
No, unfortunately points cannot be redeemed on an order after the purchase has been completed.
Do I earn points on all purchases?
Yes! Points are earned on all eligible purchases across our Canadian website.
When will my points appear in my account?
Points are usually added to your account within 24 hours after your order is confirmed. You can always check your balance to see your most up-to-date points total.
Can I use points toward shipping or taxes?
Points can be used toward the value of products in your order. You can redeem them immediately as dollars off your order (100 points = $1.00), or save them to put toward reward products in the future. Points cannot be applied to shipping fees or taxes.
I didn’t receive points for my purchase — what should I do?
No worries! First, make sure you were logged into your account when you made the purchase. If you still don’t see your points, contact our customer service team and we’ll get it sorted.
How can I check my points balance?
You can view your points balance anytime by logging into your Heys account. You’ll also see your points history and available rewards.
Are there ways to earn bonus points?
Yes! Keep an eye out for special promotions, seasonal offers, and birthday bonuses. We love giving our loyal customers extra ways to earn rewards.
