Since 1986, Heys® products provide quality and style and it is our desired objective that the product you purchase is completely free of defects in materials and workmanship. Our warranties are in place to assist you in the unlikely event that a defect should arise.
If you have purchased a product from Shop.Heys.ca and within 14 days of its receipt and wish to return it, please visit the Returns page.
If you have had your product for a longer period of time, and believe that your luggage may have a defect then please contact us at (905) 361-4000 within the Toronto GTA ( or 1 877 488 4397 ) or e-mail us at Service.CA@heys.com. You will be issued an RA number, and will be referred to the nearest authorized service center so that your luggage may be evaluated to determine whether or not a defect exists.
If a defect should become apparent during the warranty period, Heys® will repair your luggage at our expense. Or, we may choose to replace your luggage at our expense with the same piece, or with another similar style of equal value. To be eligible for warranty service, the original proof of purchase receipt must be provided. In either case, the final decision will be made by the authorized repair location on your behalf.
In certain cases, replacement parts may be available to assist customers with minor repairs. Available parts may include components such as wheels, trolley handles, zipper pullers, and other replaceable parts. Certain replacement parts may be available through our Customer Service team for a nominal shipping and handling fee. To submit a request, please visit our Contact Us page. Please note that replacement parts are subject to availability, and installation instructions will be provided where applicable.
It is the consumer's responsibility to transport the bag to the authorized repair location, and to provide the original receipt along with the warranty card. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag postage pre-paid to our head office in Mississauga. The warranty does not cover transportation charges.
Since our warranty is in place to resolve claims resulting from a defect, it does not cover damage of any kind. Abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers are not covered under Heys® warranty. This warranty is limited to the value of the product itself. Warranty periods vary from product to product. Please feel free to contact us with questions specific to your luggage.
If you have purchased a product from Shop.Heys.ca and within 14 days of its receipt and wish to return it, please visit the Returns page.
If you have had your product for a longer period of time, and believe that your luggage may have a defect then please contact us at (905) 361-4000 within the Toronto GTA ( or 1 877 488 4397 ) or e-mail us at Service.CA@heys.com. You will be issued an RA number, and will be referred to the nearest authorized service center so that your luggage may be evaluated to determine whether or not a defect exists.
If a defect should become apparent during the warranty period, Heys® will repair your luggage at our expense. Or, we may choose to replace your luggage at our expense with the same piece, or with another similar style of equal value. To be eligible for warranty service, the original proof of purchase receipt must be provided. In either case, the final decision will be made by the authorized repair location on your behalf.
In certain cases, replacement parts may be available to assist customers with minor repairs. Available parts may include components such as wheels, trolley handles, zipper pullers, and other replaceable parts. Certain replacement parts may be available through our Customer Service team for a nominal shipping and handling fee. To submit a request, please visit our Contact Us page. Please note that replacement parts are subject to availability, and installation instructions will be provided where applicable.
It is the consumer's responsibility to transport the bag to the authorized repair location, and to provide the original receipt along with the warranty card. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag postage pre-paid to our head office in Mississauga. The warranty does not cover transportation charges.
Since our warranty is in place to resolve claims resulting from a defect, it does not cover damage of any kind. Abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers are not covered under Heys® warranty. This warranty is limited to the value of the product itself. Warranty periods vary from product to product. Please feel free to contact us with questions specific to your luggage.
American customers please visit Heys America Ltd
European customers please visit Heys EU GmbH
Australian customers please visit 
Korean customers please visit 
