Job Postings

Job description:

Customer Care Associate

Heys International Ltd- Mississauga, ON

Heys was established in 1986 in the suburbs of Toronto, Canada and has since grown to become a global brand for modern travel goods with offices in the US, Germany, Korea, China, and Australia. Our goal is to create high quality, stylish, one-of-a-kind travel products that inspires our customers, and to provide them with excellent customer service.

A Customer Care Associate is responsible for handling customer concerns, with the objective of achieving an excellent level of care and high customer satisfaction at all times, within a fast-paced environment.

Role responsibilities

Communicate with customers’ concerns in a polite, friendly, and professional manner via in-person meetings, phone calls, emails, and online chats.
Learn and become knowledgeable about the Heys organization, its products and services offered in order to provide well-informed advice to customers seeking assistance.
Learn and become proficient with several Heys software applications that are used to communicate with customers, log interaction information, as well as other tasks.
To be clear and concise when responding to customers’ questions with the knowledge gained about Heys products and services offered.
Complete daily tasks in accordance with the established workplace policies and procedures.
Miscellaneous office and administrative support functions when required.
Excellent customer service and interpersonal skills, oral and written communication skills, and ability to interact with varying types of customers.

Qualifications/Skills/Job requirement:

Highly fluent in English.
Proficient in both oral and written communications.
Good typing skills.
Having a friendly and welcoming manner while always being professional.
Excellent interpersonal skills, in working with a team.
Motivated to achieve results, complete tasks, and work with management to offer suggestions and problem solving.
Ability to maintain calm and polite manner even in difficult situations.
Computer literate and familiar with Microsoft Office applications.
Ability to multi-task, prioritize and work effectively.
A minimum of one year’s Customer Service Experience is preferred but not required.

Job Type: Full-time, in person

Salary: $18.00-$20.00 per hour, depending on experience

Schedule: Monday to Friday, 9am-5pm

Please submit your resume and cover letter at jobs@heys.com